Pet Passages Rochester Ny | Dignified Pet Cremation
382 Google reviews, read and analyzed
Pet Passages Rochester Ny | Dignified Pet Cremation is a family-owned pet cremation provider in Ontario, New York.
Families rate it 4.9 stars across 382 Google reviews.
Proprietary Secure Passages™ pet identification and tracking system with numbered stainless-steel discs ensures owners receive only their pet's cremated remains, with optional in-person or video witness of cremation.
It offers cremation, in-home euthanasia, memorials, memorial keepsakes, clay paw prints, and ink paw prints.
What 382 families say
Themes found by reading this company’s Google reviews. Counts are real mentions, not ratings.
“Lovely staff, so considerate and compassionate.” Amanda
“Pet Passages made the whole process so seamlessly easy and stress free.” Marissa
“They treated Princess with so much dignity, care, and compassion.” Victor
“Everything was done with care and respect...The engraved box, paw print, nose print, pink heart keepsake, and velvet bag embroidered with 'until we meet again on the rainbow bridge' were all unexpected and deeply thoughtful.” Lisa
“I always get a box with their name engraved, and they put in a card with a nose and little footprint.” Tamisha
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“Very happy with how they kept me updated every step of the way from when they picked up my cat to when I can come to pick up her ashes.” Lise
“They pick up my little ones from the vet, they offer pickup service for free in the area, which is at least one less thing for me to have to think about.” Tamisha
“He explained everything to us and gave us as much time as we needed with our pet.” Christine
“Pet Passages made that painful moment feel peaceful and meaningful. They treated Princess with so much dignity, care, and compassion.” Victor
“For our last pet we went through them to connect with Stillwaters Veterinary Care for at home euthanasia services for our German Shepherd who was terrified of the vet.” Christine
“Pet Passages made that painful moment feel peaceful and meaningful.” Victor
“She was super nice to my little girl and I was able to tell her what I was worried about.” Kristen
“It was a simple drop off, wait a few days, then both pets...were returned to me in days.” Bob
“Called back promptly on a Holiday weekend and met me at The business within 2 hours.” James
“Mike was unbelievable! Called back promptly on a Holiday weekend and met me at The business within 2 hours.” James
“We have used Pet Passages numerous times for the loss of our pets over the years and they have always been very caring and done a beautiful job.” Christine
“Pet Passages was less expensive than the place my vet uses by default.” Bob
“I remember them taking great care of my sweet Pepper and even put some of her ashes into a pendent I got from Amazon and I don't believe they had me pay extra for that.” Kaitie
A family’s story
Myles explained the medallion tracking system without a hint of impatience… because I was scared he'd be lost as a nameless animal.
Services
Confirmed from this company’s website and customer reviews.
Details
Pet Passages is a pet funeral home and cremation service providing dignified end-of-life care for beloved companions, including cremation, euthanasia (in-office and in-home), and memorialization services.
Common questions
Answered from verified data, not marketing copy.
Does Pet Passages Rochester Ny | Dignified Pet Cremation offer pet cremation?
Yes. Pet Passages Rochester Ny | Dignified Pet Cremation offers pet cremation in Ontario, New York. We confirmed this from the company's own website.
Is Pet Passages Rochester Ny | Dignified Pet Cremation family-owned?
Yes. Pet Passages Rochester Ny | Dignified Pet Cremation is family-owned. Ownership is checked against our parent company registry and the company's own website, and we disclose it on every listing.
What do families say about Pet Passages Rochester Ny | Dignified Pet Cremation?
Pet Passages Rochester Ny | Dignified Pet Cremation holds 4.9 stars across 382 Google reviews. The themes families mention most are compassionate staff, made difficult time easier, and respectful pet handling.
Does Pet Passages Rochester Ny | Dignified Pet Cremation make paw prints?
Yes. Pet Passages Rochester Ny | Dignified Pet Cremation offers clay paw prints and ink paw prints.
Where is Pet Passages Rochester Ny | Dignified Pet Cremation located?
Pet Passages Rochester Ny | Dignified Pet Cremation serves families in Ontario, New York.
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Claim listingListing data verified September 2026. Review themes updated quarterly.