Remembrance, Inc. – Child Safety & Protection Policy
1. Age Restrictions
Remembrance is designed for adults (18 years and older) who are seeking pet wellness tools, emotional support, and community connection. We do not permit minors (under the age of 18) to create accounts, access chat features, or participate in any community areas of the platform. If we discover that a user is underage, their account will be permanently deleted, and any associated data will be removed in compliance with our Privacy Policy.
2. Commitment to Child Safety
We uphold a zero-tolerance policy toward any form of child sexual abuse, exploitation, or grooming behavior. Any user found to be engaging in, encouraging, or attempting to share, solicit, or exploit child-related content or communication will be immediately banned and reported to the National Center for Missing & Exploited Children (NCMEC) and relevant law enforcement authorities, and cooperatively investigated, including providing user data when legally required to aid criminal investigations.
3. Monitoring and Moderation
All public and private communication features (including messages, posts, and shared media) are protected by automated and human moderation tools. We use AI moderation systems to identify and block harmful, sexual, or exploitative content. Suspicious activity may result in temporary review or permanent removal of a user to protect community safety.
4. Reporting Harmful Behavior
Users can report any concerning messages, behavior, or images directly through the app or by contacting our team at support@remembrancepets.com. All reports of child exploitation or abuse are treated as emergencies and escalated to law enforcement without delay.
5. Partnership and Compliance
Remembrance complies with the U.S. PROTECT Our Children Act (2008), the Children's Online Privacy Protection Act (COPPA), and Google's Child Safety Standards and Child Sexual Abuse and Exploitation (CSAE) requirements. We continuously review our platform and policies to ensure a safe environment for all users.
OVERVIEW
This website is operated by Remembrance, Inc. Throughout the site, the terms "Remembrance," "Us," "Our," and/or "We," refers to Remembrance, Inc., and/or Remembrance, Inc.'s affiliated entities, representatives, agents, successors, and assigns. Remembrance, Inc. offers this website/application, including all information, tools and services available from this site to you, the user, ("You", and/or the "User"), conditioned upon Your acceptance of all terms, conditions, policies and notices stated here.
The website located at remembrancepets.com (the "Site"), and the application titled Remembrance (the "App"), are copyrighted works belonging to Us. For purposes of these terms of services, references to the term "Site" will also refer to the "App." Remembrance is a pet wellness and memorial platform that supports pet owners across the full pet life journey, including quality of life tracking, end-of-life planning, memorial and keepsake tools, and peer support. Remembrance also provides business-to-business (B2B) services for pet service providers, HR and People teams, and Employee Assistance Programs. By visiting Our Site, App, domain or sub-domain, You engage in Our Services and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink ("Terms of Service", "Terms").
These Terms of Service apply to all users of the Site and the App, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. If You are using the Site or Services on behalf of a company, entity, or organization, You represent and warrant that You are an authorized representative of such company, entity, or organization with the authority to bind it to this Agreement.
PLEASE READ THESE TERMS CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS.
GENERAL CONDITIONS
All information contained on this Site and in connection with Our Services is for information or educational purposes ONLY and shall not be construed as Our endorsement of any content, advertisement, website, mobile application, social media channel, or third-party content service. Remembrance does not guarantee the reliability or accuracy of any opinion, advice, statement, or other information provided on the Site or in connection with Our Service. Remembrance is not responsible for any third-party relationship made by You, even if done through Your use of the Service.
ACCOUNT CREATION
In order to use certain features of the Site and the Services You must register for an account with Remembrance ("Remembrance Account") and provide certain information about Yourself. You represent and warrant that: (a) all required registration information You submit is truthful and accurate; (b) You will maintain the accuracy of such information at all times; (c) You are over the age of eighteen (18), and are otherwise capable of manifesting consent to a legally binding document; and (d) You are the lawful user of any account accessed. You may not create more than one Remembrance Account without Our written consent.
You may delete Your Remembrance Account at any time, for any reason, by emailing support@remembrancepets.com which includes Your Remembrance Account Username and Your request to delete Your account.
Following the deletion of Your Remembrance Account, either by You or by Us, Remembrance will store the deleted User Content for a minimum time of one month on Remembrance's servers before complete deletion. Any personal data stored or handled in connection with the storage of deleted User Content will be according to our Privacy Policy.
You are responsible for maintaining the confidentiality of Your Remembrance Account login information and are fully responsible for all activities that occur under Your Remembrance Account. You agree to immediately notify Remembrance of any unauthorized use, or suspected unauthorized use, of Your Remembrance Account or any other breach of security.
ORGANIZATION ACCOUNTS
Certain features of the Services are available to Organizations, including pet service providers, HR and People teams, and Employee Assistance Programs ("EAP providers"). The following additional terms apply to Organization accounts:
Account Types. Organizations are classified by type: Pet Service Provider, HR / People Team, or EAP Provider. The features available to an Organization depend on its type and subscription tier.
Roles and Permissions. Organization accounts support multiple team members with assigned roles: Owner (full access including billing), Admin (full access excluding billing), and View-Only (read-only access). The individual who creates the Organization account is designated as the Owner.
Trial Period. New Organization accounts begin with a 14-day free trial period. During the trial, the Organization has access to features corresponding to its type. If the Organization does not subscribe to a paid plan before the trial expires, the account is automatically downgraded to a free tier with limited functionality. All Organization data is preserved during and after downgrade.
Billing. Paid Organization plans are billed through Stripe. Plan pricing, features, and terms are as published on the Services at the time of subscription. Remembrance reserves the right to modify pricing with reasonable notice.
Client Relationships. Organizations may invite individuals to use the Services as clients or employees. The Organization does not gain access to a client's personal data unless the client expressly consents to share specific data categories (Quality of Life, Planner, or Moments) through the data sharing consent flow. Organizations are responsible for ensuring that their use of client data complies with applicable privacy laws.
Termination. Remembrance may suspend or terminate an Organization account for violation of these Terms or non-payment. Upon termination, team members lose access to the Organization portal, but individual user accounts and personal data remain intact.
DATA SHARING AND CONSENT
Certain features of the Services allow You to share pet wellness data with connected Organizations. Data sharing is governed by the following terms:
Opt-In Consent. Data sharing with Organizations is not automatic. You must affirmatively enable sharing for each data category (Quality of Life Tracker, Peaceful Passing Planner, and Pet Moments) through the consent flow presented after joining an Organization or through Your account settings.
Revocation. You may revoke consent for any data category at any time through Your data sharing settings. Revocation takes effect immediately; the Organization will no longer be able to view the corresponding data.
Muting. You may mute a specific connected provider, which prevents that Organization from viewing Your shared data without fully disconnecting from the Organization.
Scope. Even with full consent, Organizations cannot access Your peer support conversations, peer profile, or data from tools for which You have not granted consent. HR Organizations do not have access to individual client data regardless of consent settings.
AUTOMATED MESSAGING
Organizations with eligible subscription plans may configure automated messages that are sent to their clients based on predefined triggers (such as a new client joining, a quality-of-life score change, planner completion, or a pet loss event). These automated messages:
Are sent within the Services' in-app messaging system and do not constitute medical, veterinary, or therapeutic advice.
Are configured by the Organization and may include the Organization's branding.
May be supplemented by email backup notifications if in-app messages remain undelivered after 24 hours.
Can be enabled or disabled by the Organization at any time.
Remembrance does not review, endorse, or assume responsibility for the content of automated messages configured by Organizations.
BRANDED LINKS AND WHITE LABEL FEATURES
Eligible Organizations may create branded signup links and customize certain visual elements of the Services as displayed to their clients. Branded features include custom logos, brand colors, QR codes, embeddable links, and customized planner items. Organizations represent and warrant that they have the right to use any logos, trademarks, or branding elements uploaded to the Services. Remembrance is not responsible for the content or accuracy of Organization branding, and white-labeled views of the Services remain subject to these Terms.
SHAREABLE CONTENT
The Services allow You to generate shareable links for certain content, including QOL calendars, planner summaries, photo timelines, and poems. Shared content is accessible to anyone with the link via a public, read-only URL. You are solely responsible for managing the distribution of shareable links. You may disable sharing for specific content at any time through the Services. Remembrance is not responsible for any consequences arising from the distribution or viewing of content You choose to share.
SITE AND APP
Subject to the terms of this Agreement, Remembrance grants You a non-transferable, non-exclusive license to use the Site, App, and Services for Your personal, noncommercial use. Subject to the terms of this Agreement, Remembrance grants You a non-transferable, non-exclusive license to install and use the App Remembrance makes available for Your mobile device, for Your personal, noncommercial use.
RESTRICTIONS ON USE
The rights granted to You in this Agreement are subject to the following restrictions: (a) You shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site or Services; (b) You shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site or Services; (c) You shall not access the Site or Services in order to build a similar or competitive service; and (d) except as expressly stated herein, no part of the Site or Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Remembrance reserves the right to modify, suspend, or discontinue the Site or Services with or without notice at any time.
OWNERSHIP OF INTELLECTUAL PROPERTY
Aside from User Content (defined below), You acknowledge that all the intellectual property rights in the Site and Services are owned by Remembrance or Remembrance's licensors. Your use of the Site and Services does not transfer to You or any third party any right, title, or interest in or to such intellectual property rights. We reserve all intellectual property and copyright laws not expressly granted by this Agreement.
USER CONTENT
"User Content" means any and all information and content that a user submits to, or uses with, the Site or Services, including but not limited to images, video, and audio. You represent and warrant that You own all rights to Your User Content or otherwise have (and will continue to have) all rights and permissions necessary to access, use, share, display, transfer and license Your User Content via the Services and in the manner set forth in this Agreement. You acknowledge and agree that Remembrance is not responsible for any User Content, including its accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof.
You agree not to use the Site, Services, or any of Remembrance's social media pages or channels to collect, upload, transmit, display, or distribute any User Content that (a) violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (b) is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another's privacy, vulgar, defamatory, false, intentionally misleading, pornographic, obscene, patently offensive or otherwise objectionable material of any kind or nature; or (c) is in violation of any law, regulation, or obligations or restrictions imposed by any third-party.
LICENSE
You hereby grant Remembrance an irrevocable, nonexclusive, royalty-free and fully-paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use Your User Content, including for promotional purposes.
FEES AND PAYMENT PROCESSING
Orders. Users are responsible for the payment of all applicable fees for any orders placed on the Site for the Services in accordance with the fees, charges, and billing terms in effect at the time an order is placed. You must provide the applicable Payment Processor with a valid credit card or other accepted payment method (each provider of such a payment method, a "Payment Provider").
Taxes. You are solely responsible for payment of all applicable taxes, levies, penalties, and other costs imposed by any taxing authority or government agency related to receipt or payment of amounts hereunder including any sales tax, indirect taxes such as valued added tax (VAT) or goods and services tax (GST), use tax, duties, and other taxes.
Payment Processing. Company currently uses and reserves the right to continue using third party payment processors (each a "Payment Processor"). All payment information is sent directly to and stored with the applicable Payment Processor using their security protocols. Remembrance does not store Your payment information on its systems other than in a tokenized format.
ACCEPTABLE USE POLICY
The following sets forth Remembrance's "Acceptable Use Policy": You agree not to use the Site or Services to: (a) upload, transmit, or distribute any computer viruses, worms, or any software intended to damage or alter a computer system or data; (b) send unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages; (c) harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent; (d) interfere with, disrupt, or create an undue burden on servers or networks connected to the Site or Services; (e) attempt to or impersonate Remembrance or another user to gain unauthorized access to the Site or Services; (f) harass or interfere with another user's use and enjoyment of the Site or Services; or (g) introduce software or automated agents or scripts to the Site or Services so as to produce multiple accounts, generate automated searches, requests and queries, or to strip, scrape, or mine data from the Site or Services.
INDEMNITY
You agree to indemnify and hold Remembrance (and its officers, employees, and agents) harmless from any and all losses, damages, liabilities, claims, actions, judgments, awards, penalties, fines, costs and/or expenses (including reasonably attorneys' fees) arising from or relating to any claim or demand made by any third party due to or arising out of (i) Your use or misuse of the Site or Services, (ii) Your User Content, (iii) Your violation of this Agreement; or (iv) Your violation of any applicable laws or regulations.
THIRD-PARTIES
Remembrance is not a party to any transaction that You may enter into with any third-party, even if such transaction results from Your use of the Site or Services. To provide the Services, Remembrance integrates and/or makes use of the following third-party platforms and services:
Stripe — Payment processing — https://stripe.com/privacy
Resend — Email delivery — https://resend.com/legal/privacy-policy
Supabase — Database, authentication, and file storage — https://supabase.com/privacy
Vercel — Hosting and serverless infrastructure — https://vercel.com/legal/privacy-policy
Sentry — Error monitoring and performance tracking — https://sentry.io/privacy/
Calendly — Scheduling for enterprise inquiries — https://calendly.com/privacy
DISCLAIMERS
THE SITE AND SERVICES ARE PROVIDED "AS-IS" AND "AS AVAILABLE" AND WE (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REMEMBRANCE, INC., ITS REPRESENTATIVES, AGENTS, SUCCESSORS, AND ASSIGNS, BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THIS AGREEMENT OR YOUR USE OF, OR INABILITY TO USE, THE SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, REMEMBRANCE'S LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT WILL AT ALL TIMES BE LIMITED TO THE AMOUNTS YOU'VE PAID REMEMBRANCE, INC. IN THE TWELVE-MONTH PERIOD PRECEDING ANY CLAIM TO DAMAGES.
TERM AND TERMINATION
We may (a) suspend Your rights to use the Site and/or Services (including Your Remembrance Account) or (b) terminate this Agreement, at any time for any reason at Our sole discretion. Upon termination of this Agreement, Your Remembrance Account and right to access and use the Site and Services will terminate immediately.
ARBITRATION AGREEMENT
You agree that all disputes between You and Remembrance arising out of, relating to or in connection with the Site or Services shall be exclusively settled through binding arbitration pursuant to the then-current rules of the American Arbitration Association ("AAA") for commercial arbitration. There is no judge or jury in arbitration. YOU AND REMEMBRANCE AGREE THAT ANY SUCH ARBITRATION SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. This arbitration agreement is subject to the Federal Arbitration Act. If the arbitration in this Section is found to be unenforceable or to not apply to a given dispute, then the proceeding must be brought exclusively in the federal court in Portland, Oregon. This Agreement is governed by the laws of the State of Oregon without regard to conflict of law provisions.
PRE-ARBITRATION DISPUTE RESOLUTION
We believe most customer concerns can be resolved quickly and to the customer's satisfaction by emailing customer support at support@remembrancepets.com. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written notice of intent to arbitrate, describing the nature of the dispute with particularity.
PEER-TO-PEER PET LOSS SUPPORT APP
As part of the Services, Remembrance may provide access to a peer-to-peer support application designed to connect Users experiencing the loss of a pet (the "Peer Support App"). The Peer Support App enables Users to engage in conversations, share experiences, and offer or receive peer support. By using the Peer Support App, You acknowledge and agree to the following:
NO MEDICAL OR THERAPEUTIC ADVICE. The Peer Support App is intended solely as a peer-support platform. It is not, and shall not be construed as, medical, psychological, therapeutic, or professional counseling advice. Remembrance does not provide mental health treatment, veterinary advice, or emergency crisis services through the Peer Support App. If You are experiencing a mental health crisis, You should immediately call 911 (if in the United States) or the equivalent emergency number in Your jurisdiction, or contact a licensed mental health professional.
USER CONDUCT.
You are solely responsible for the content of Your communications and interactions within the Peer Support App. You agree to treat other Users with respect and compassion, and to refrain from harassment, discrimination, abusive language, or sharing of harmful or inappropriate material, including text and image content. All terms of the ACCEPTABLE USE POLICY apply equally to the Peer Support App.
PRIVACY AND SHARING.
Conversations within the Peer Support App may be visible to other Users as part of the peer-to-peer nature of the service. You acknowledge and understand that any information You share may be seen, used, or relied upon by other Users, and that Remembrance cannot control or be responsible for how other Users may use such information.
NO LIABILITY. Remembrance is not responsible for, and expressly disclaims liability arising from, any interactions between Users in the Peer Support App. You understand and agree that any reliance on information provided by other Users is at Your own risk.
SUSPENSION OR REMOVAL. Remembrance reserves the right to remove, suspend, or permanently ban any User from the Peer Support App at its sole discretion.
SUPPORT
You acknowledge and agree that Remembrance will have no obligation to provide You with any support or maintenance in connection with the Site or Services.
AMENDING THESE TERMS
We may amend these Terms at any time in our sole discretion. The modifications will be effective immediately. Continued use of our Site or Services following notice of such changes shall indicate Your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
COPYRIGHT TRADEMARK INFORMATION
All trademarks, trade names, logos, copyrights, service marks, designs, and aesthetics, whether or not registered, are protected marks of Remembrance Inc. (collectively, the "Marks"). You acknowledge and agree that You are not permitted to use Remembrance's Marks or any third-party marks displayed on our Site without prior written consent.
MISCELLANEOUS
This Agreement constitutes the entire agreement between You and Us regarding the use of the Site and Services. Our failure to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. If any provision of this Agreement is, for any reason, held to be invalid or unenforceable, the other provisions of this Agreement will be valid and enforceable to the maximum extent permitted by law.
REMEMBRANCE INC. CONTACT INFORMATION
This Site and App is operated by Remembrance, Inc.
All notices of copyright infringement claims should be sent to the copyright agent designated in our DMCA and Copyright policy (linked in footer).
All other feedback, comments, requests for technical support, and other communications relating to the Site should be directed to: support@remembrancepets.com.
Last updated March 2026